Last Updated: February 19, 2026

1. Introduction

Welcome to simtario.com (the “Website”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and ORIXA LTD, a company registered in Cyprus (Registration No: 01-09-434489), with its registered office at Andrea Karyou, 20, 3051, Limassol, Cyprus (“Company,” “we,” “us,” or “our”).

2. Acceptance of Terms

By accessing the Website, creating an account, or purchasing tokens, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Website and its services.

3. Service Description, Tokens, and Pricing

Simtario.com operates on a token-based system. Users purchase digital tokens that serve as platform credit to redeem eSIM profiles from various providers.

• Pricing: All token packages are priced and charged exclusively in EUR (Euro). The
  number of tokens received per purchase is clearly displayed on the pricing page before
  checkout.
• No other currencies are accepted for token purchases.
• Token value is non-transferable and can only be used on simtario.com.

4. Restricted Territories

Our services are not available in the following jurisdictions due to legal, regulatory, or compliance restrictions:

Afghanistan, Belarus, Bosnia and Herzegovina, Central African Republic, China, Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Turkey, USA, Venezuela, Yemen, Zimbabwe, and American Samoa.

By using our website or services, you represent and warrant that you are not located in, nor a resident of, any of the prohibited jurisdictions listed above. We reserve the right to block access, suspend accounts, or refuse service to users in these regions without notice.

5. Delivery Method

Upon the redemption of tokens for a specific eSIM profile, the activation data (including QR codes, manual activation strings, and setup instructions) will be delivered as follows:

• In-App/Website: Displayed immediately within the “My Account” or “Orders” section.
• Email: Sent to the registered email address associated with the account.
• Invoice: Included as part of the digital invoice provided for the transaction.

6. Licensing Scope

Subject to compliance with these Terms, ORIXA LTD grants you a non-exclusive, non-transferable, and revocable license to use the eSIM profiles obtained through the Website.

• Permitted Uses: You are authorized to use the eSIM for both Personal and Commercial purposes (e.g., business travel, employee connectivity).
• Prohibited Uses: You may not resell the tokens, sub-license the eSIM profiles to third parties for profit, or use the service for any fraudulent or illegal telecommunications activities.

7. Refund Policy and Satisfaction Guarantee

• 14-Day Satisfaction Guarantee: You may request a refund within 14 days of purchase if you experience a technical failure preventing eSIM activation due to issues on our platform.
• Refunds are not provided for change of mind, user error, or after the eSIM has been activated/revealed.
• Refund Processing Time: Approved refunds will be issued to your original payment method within 5–10 business days. The time it takes for funds to appear in your account depends on your bank or card issuer (usually 3–10 additional business days).

8. Limitation of Liability

ORIXA LTD acts as a distributor and intermediary. We are not liable for:

• Network outages or coverage gaps caused by the underlying telecommunications carriers.
• Losses arising from the use of the service on hardware that is not eSIM-compatible.
• Indirect, incidental, or consequential damages arising from the use of our services.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of Cyprus. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

10. Account Termination and Ending the Relationship

By You (User):

• You may terminate your account and this agreement at any time by contacting us at [email protected] with a request to delete your account.
• We will process the deletion within 14 business days, subject to any outstanding
  obligations (e.g., unresolved refunds or disputes).
• Any remaining unused tokens will be forfeited upon termination.

By Us (Company):

• We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or misuse the service.
• For non-serious breaches, we will usually provide reasonable notice (typically 7–14 days) before termination.

Upon termination:

• Your right to use the service and any unused tokens ends immediately.
• We will retain data as necessary for legal, accounting, or security purposes (see our Privacy Policy).

11. Disputes, Chargebacks, and Chargeback Policy

We encourage you to contact us directly at [email protected] before initiating a chargeback or dispute with your bank or payment provider. Most issues can be resolved quickly through our support team.

Chargeback Policy:

• Any chargeback or reversal initiated by you without first contacting us will be strongly contested.
• You agree not to initiate a chargeback for issues that fall outside our Refund Policy (e.g., change of mind after activation, user error, or service issues caused by third-party networks).
• If a chargeback is filed, we reserve the right to:
  • Provide evidence to the payment processor (including your acceptance of these Terms, delivery records, and communication history).
  • Permanently suspend or terminate your account.
  • Recover any costs or losses incurred due to the chargeback, including
    chargeback fees.

All disputes between you and ORIXA LTD shall first attempt amicable resolution. If unresolved, they will be handled as per the Cyprus Governing Law and Jurisdiction.